Serenity Now is temporarily closed effective Thursday, March 19th.

At Serenity Now, we have faith everyone will band together and come out the other side of the Coronavirus (COVID-19) pandemic stronger as individuals and a community. These unprecedented times give us an opportunity to reflect on what’s truly important while offering kindness, peace of mind, and courage to others.

Governor Cooper issued an executive order on March 23rd requiring certain close-contact businesses to close (including massage studios) effective March 25th. Given this recent development, there is no longer a specific timeline for our reopen date.

In his words, “Each and every choice we are making is intended to flatten the curve and provide our health care system the ability to treat the sickest patients in the coming months. This is what we need to do to slow the spread of this illness and protect the health and safety of North Carolinians.”

The health of our clients, therapists, families, and general public has always been our first priority. This is why we chose to do our small part in flattening the curve by voluntarily closing on March 19th.

Current Ultimate Serenity Members will not be auto drafted again until we reopen. We have also extended expirations on all members’ unused prepaid sessions (click for more details).

A “social distance massage” isn’t an option right now, but how about some practical tips to help you stay serene instead? In the interim, we’ll be offering Stress Management During Uncertain Times resources sent directly to your inbox (~1-2 emails/month). Simply email beserene@serenitynowcornelius.com with your name and the subject line “Opt In” or enter your information in box that pops up when you visit our website.  These emails may also include ways to assist individual team members or Serenity Now as a small business during our temporary closing. We promise not to add you to other email lists without your permission and never sell your information.

You can also connect with us on Facebook and Instagram for stress management tips and studio updates.

Our therapists will be ready to provide you with great massages again as soon as it’s safe, whether that’s weeks or months from now. And as a small business owner committed to your serenity & wellness, I will continue to monitor voicemails and emails on weekdays during our temporary closing. Let’s continue moving forward in uncertain times with kindness and courage because we are all in this together.

~ Danielle Ratliff, Owner

For more detailed information on the Coronavirus from the Centers for Disease Control and Prevention, visit https://www.cdc.gov/coronavirus/2019-ncov/index.html.
Online Scheduling

Book from anywhere 24/7 with our online scheduling portal. It shows therapists’ real-time availability so you can book with confidence.

  • Click the “Online Scheduling” button to be redirected to our MindBody online scheduling portal.
  • Click “Book Appointments”
  • Search by service, therapist, day and/or time.
  • Choose the appointment that works best for you.
  • Create an account, enter your billing information and you’re all set!

If online booking isn’t your thing (or to book with a gift certificate instead of a credit/debit card online), call 704-465-5527 and press 1 when prompted. We can also put you on a cancellation list if the time or therapist you want is booked.

Scroll down to read our studio policies and to view a map of our location.

ONLINE SCHEDULING

Policies & Procedures

In our desire to be effective and fair to all clients and our therapists, the following policies are honored:

Debit/Credit Card on File

  • We require a debit or credit card on file. All billing information is encrypted by MindBody, our online scheduling system. If you have a gift certificate covering the full service amount, we can book your appointment over the phone with the gift certificate number instead.

24 Hours Notice for Cancellations/Reschedules

  • If you provide less than 24 hours notice for a cancellation or reschedule, you will be charged the full service amount the day of your scheduled appointment. Do not provide notice via email. Notify us by calling 704-465-5527. If you reach our voicemail, leave a message and you will not be charged provided your voicemail is left prior to the 24 hour window.

No Shows

  • If you forget or consciously choose to miss your appointment, you will be considered a “no-show” and you will be charged the full service amount the day of your scheduled appointment.

Late Arrivals

  • If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the full session.

Contagious Symptoms/Conditions

  • If you arrive with potentially contagious symptoms (flu, cold, ringworm, lice, etc), your therapist may refuse to provide treatment. Your therapist will also notify you if they need to reschedule due to contagious symptoms/conditions. We treat clients undergoing chemotherapy with compromised immune systems, and we aim to provide a safe environment for all clients and therapists.
ONLINE SCHEDULING
ONLINE SCHEDULING